Contact information

WOOglasses customer service

WOOglasses is operated by ETRACING LTD, registered in England and Wales under company number 15920631.

Business and UK return address:
WOOglasses / ETRACING LTD
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ
United Kingdom

Please contact us with your order number before posting a return so we can provide instructions. See our Returns & Refunds Policy for eligibility and return costs.

Email: service@wooglasses.com or wooglassesuk@gmail.com
Telephone: +44 7881 713470
Customer service hours: Monday–Friday, 09:00–17:00 (UK time).

For an existing order, include your order number and a brief description of your enquiry. You can also use our contact form.

Orders are dispatched from our China warehouse. See our Shipping Policy for charges, processing, transit and UK import tax arrangements.