Policies

This website is operated by Wooglasses. Throughout the site, the terms “we”, “us” and “our” refer to Wooglasses. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service.

1. Online Store Terms

By agreeing to these Terms, you confirm that:

• You are at least the age of majority in your jurisdiction
• You will not use our products for any illegal or unauthorized purpose
• You will not transmit any harmful code (e.g. viruses)

A breach of these Terms may result in immediate termination of your access to our Services.

2. General Conditions

We reserve the right to:

• Refuse service to anyone at any time
• Limit or cancel quantities purchased per person, household, or order
• Modify or discontinue the Service without notice

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without our written permission.

3. Products and Services

All products are subject to availability. We reserve the right to:

• Limit sales of our products to any person or geographic region
• Change product descriptions and pricing at any time without notice

We make every effort to display product colors and images accurately, but we cannot guarantee your device’s display will be accurate.

4. Orders, Pricing, and Billing

You agree to provide current, complete, and accurate purchase and account information.

We reserve the right to:

• Refuse or cancel any order
• Correct errors in pricing or product information (even after an order is placed)

If we cancel your order after payment, a full refund will be issued.

5. Prescription Products Disclaimer

Certain products (e.g. prescription lenses) are customized based on information provided by the customer.

By placing an order, you confirm that:

• The prescription information provided is accurate and valid
• You have obtained the prescription from a qualified professional

We are not a medical provider and do not verify prescriptions. We are not responsible for issues arising from incorrect or outdated prescription information.

Prescription (Rx) / customized products, including lenses made with a custom prescription or PD, are not eligible for return or refund for change of mind. However, if your glasses are faulty, incorrect, damaged, or made with a lab or processing error on our part, we will offer a free remake, replacement, or refund after review.

6. Shipping and Delivery

Delivery times are estimates only and may vary due to external factors.

We are not responsible for delays caused by:

• Carriers
• Customs clearance
• Force majeure events

Risk of loss passes to you upon delivery.

7. Returns and Refunds

Returns and refunds are governed by our Return Policy and Refund Policy.

We reserve the right to refuse returns that do not comply with our stated conditions.

8. Intellectual Property

All content on this site, including text, graphics, logos, and images, is the property of WOOglasses and is protected by applicable intellectual property laws.

You may not use our content without prior written consent.

9. Limitation of Liability

To the fullest extent permitted by law,WOOglasses shall not be liable for:

• Any indirect, incidental, or consequential damages
• Loss of profits, revenue, or data
• Any damages arising from the use or inability to use our products or services

Our total liability shall not exceed the amount paid for the product in question.

10. Indemnification

You agree to indemnify and hold harmless WOOglasses from any claim or demand arising out of:

• Your breach of these Terms
• Your violation of any law or third-party rights

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom.

12. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will take effect immediately upon posting on this page.

13. Contact Information

For questions about these Terms, please contact us at:
Email: service@wooglasses.com

Thank you for shopping with Wooglasses. Below you will find details about our shipping process.

1. Order Processing Time

• Orders are processed within 1–3 business days after payment is confirmed
• Orders are not processed on weekends or public holidays

For customized products (e.g. prescription lenses):

• Additional processing time of 3–7 business days may apply due to production requirements

2. Shipping Time & Delivery Estimates

Estimated delivery times:

• UK: 5-7 days
• Europe: 7–12 days
• International: 7–15 days

Delivery times are estimates and may vary due to external factors.

3. Shipping Fees

• Free UK delivery on orders over £59.
• Orders under £59: shipping calculated at checkout.

4. Customs, Duties & Taxes

For international orders:

• Customers are responsible for any customs duties, taxes, or import fees
• These charges are determined by your local customs authority and are not controlled by us

We are not responsible for delays caused by customs.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.

Please allow 24–48 hours for tracking information to update.

6. Delays and Delivery Issues

We are not responsible for delays caused by:

• Shipping carriers
• Customs clearance
• Incorrect or incomplete shipping information provided by the customer
• Force majeure events (e.g. weather, strikes)

7. Lost, Stolen, or Damaged Packages

• If your package is lost in transit, please contact us and we will assist in filing a claim with the carrier
• We are not responsible for lost or stolen packages marked as “delivered”
• If your item arrives damaged, please contact us within 7 days with photo evidence

8. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an order is returned due to an incorrect address:

• The customer will be responsible for reshipping costs

9. Order Changes & Cancellation

• Orders can only be modified or cancelled within 12 hours of placement
• After this period, orders may already be processed or in production

Prescription (Rx) orders cannot be cancelled once production has started.

We want you to love your purchase. If you are not completely satisfied, we offer a 30-day return policy under the conditions below.

1. Return Window

You have 30 days from the date of delivery to request a return.

2. Eligibility

To be eligible for a return:

• The item must be unused, unworn, and in its original condition
• The item must be returned in its original packaging (including all accessories)
• Proof of purchase (order number or receipt) is required

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Prescription (Rx) / customized products (including lenses with custom prescription or PD)
• Items marked as Final Sale
• Gift cards
• Items that show signs of wear, damage, or alteration not caused by us

4. Hygiene & Product Condition

For hygiene reasons, items that have been used, worn, or altered (including lens installation) may not be accepted for return.

5. How to Start a Return

To initiate a return, please contact us at:
[your email address]

Please include:

• Your order number
• The item(s) you wish to return

Returns sent without prior authorization may not be accepted.

6. Return Shipping

• Customers are responsible for return shipping costs
• We recommend using a trackable shipping service
• We are not responsible for lost or damaged returns

7. Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

• Refunds will be issued to your original payment method
• Processing time: 5–10 business days
• Original shipping fees are non-refundable

8. Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery.
We will arrange a replacement or refund at no additional cost.

9. Abuse & Fair Use Clause

We reserve the right to refuse returns or refunds in cases of:

• Excessive or repeated return behavior
• Suspected fraud or misuse of the return policy

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit or make a purchase from our store.

1. Personal Information We Collect

When you visit the site, we automatically collect certain information about your device, including:

• Web browser, IP address, time zone
  
• Cookies and tracking data
  
• Pages viewed and interaction behavior
  

When you make a purchase or attempt to make a purchase, we collect:

• Name
  
• Billing and shipping address
  
• Payment information (processed securely via third-party providers)
  
• Email address and phone number
  

2. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
  
• Communicate with you (order updates, customer support)
  
• Screen orders for potential risk or fraud
  
• Improve our website and user experience
  
• Send marketing communications (only if you opt in)
  

3. Sharing Your Personal Information

We share your information with trusted third parties to help us operate our business, including:

• Payment processors (e.g. Shopify Payments, PayPal)
  
• Shipping providers
  
• Analytics providers (e.g. Google Analytics)
  

These parties only use your data to the extent necessary to perform their services.

We may also share your information to comply with applicable laws and regulations.

4. Cookies and Tracking Technologies

We use cookies to:

• Keep items in your cart
  
• Understand user behavior
  
• Improve site performance
  

You can manage or disable cookies through your browser settings.

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
  
• Comply with legal obligations
  
• Resolve disputes
  

6. Your Rights (GDPR)

If you are located in the UK or EU, you have the right to:

• Access the personal data we hold about you
  
• Request correction or deletion of your data
  
• Object to or restrict processing
  
• Request data portability
  

To exercise these rights, please contact us at: serivce@wooglasses.com

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data.

However, no method of transmission over the Internet is 100% secure.

8. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

10. Contact Us

For more information about our privacy practices, or if you have questions, please contact us at
Email: service@wooglasses.com